igloohome App
The free mobile app where lock owners manage their devices, set access schedules, and share digital keys with guests.
Frequently Asked Questions
Viewing lock activities
To view the lock activities:
- Head to home page and select the property in which the lock is associated to
- Select the lock of choice
- Go to [Logs], either by swiping right, or select [Logs] on the top navigation bar
- Tap on [Sync] to update the activities from the lock. Ensure that the phone and associated lock is of close proximity.
- Upon successful sync, the updated activity log will be shown in chronological order
Examples of activities that is reflected here are:
- PIN creation
- Lock unlocks
- Lock relocks
- Incorrect PIN attempts
- Changes to lock settings
As Bluetooth is used to update all logs, syncing can only occur within Bluetooth range. If you wish to receive real-time notifications when the door is unlocked, we would recommend using the Bluetooth Key access function. Other methods, such as PIN codes currently do not support real-time notifications.
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| File Type: | General Public (GP) |
Types of Access
The app allows you to generate two main types of access:
PIN codes - These are temporary codes that you or your guests can use to unlock your door. You can create either:
Custom PIN via Bluetooth (4-6 digits long). You can create a personalized PIN code within Bluetooth range of the lock.
AlgoPIN™ Code (7-9 digits long). Generate a random PIN code even when you are away from the lock.
Bluetooth Keys - These are digital keys that can be shared with users on the app, allowing them to unlock the door directly from their smartphones via Bluetooth.
PIN Code validity
You can set the validity period for PIN codes when creating them. There are four options:
Once - valid for a single use.
Permanent - valid until deleted or the lock is unpaired or removed from the app.
Duration - set a specific start and end date/time for the PIN code to be valid.
Weekly - repeats access for one day each week within a chosen time frame.
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| File Type: | General Public (GP) |
What is a Bluetooth key?
A Bluetooth Key allows you to unlock the igloohome SmartLock with your smartphone via Bluetooth. It also allows your guests to unlock your lock using their igloohome app via Bluetooth.
The Bluetooth key has a Start Date and Time, as well as a End Date and Time. Start Time and End Time can be set to the nearest minute.
There are no limits to the number of Bluetooth Keys that are generated.
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| File Type: | General Public (GP) |