Support & Help Portal

LOCK ISSUES: UN-LOCK, RE-LOCK 6

• How do I unlock/lock the igloohome Smart Mortise?
• How do I activate/deactivate Sensor and Timer Re-lock on the Mortise?
• If I am inside of the house, can I still unlock the door using the Bluetooth key?
• Does Sensor Re-lock/Timer Re-lock work with all types of unlocking method? (Smart Mortise)
• How do I unlock my door if I accidentally locked it before pairing?

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BATTERY 6

• My batteries have completely run out and I am locked outside my house. What can I do?
• How will the lock alert me when it is low on battery?
• When do I need to change the batteries for my Smart Mortise?
• How do I replace batteries on my lock?
• Can I use rechargeable batteries?

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SECURITY AND VOLUME FEATURES 8

• How do I change the volume of the Mortise?
• How do I use the Decoy PIN feature on igloohome Smart Mortise?
• How do I deactivate Keypad Lockout Mode?
• What is the Fire Detection Alarm?
• What happens when Keypad Lockout Mode is activated?

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OTHER ISSUES 2

• Why is an alarm sounding when I try to lock the door?
• Why is the keypad not responsive? (Smart Mortise)

KEY CARDS/KEY STICKERS 4

• How do I unlock with key cards/key stickers?
• How do I delete RFID cards?
• How many key cards/ key stickers can I add to the Smart Mortise?
• I have changed the names of the NFC cards, but do not see the name reflected in Activity Logs when I update logs. Why is this so?