OTHER ISSUES

Why is an alarm sounding when I try to lock the door?
If you hear an alarm sounding twice, it is possible that the door has not been closed fully, and the Mortise is unable to lock properly. Try again but if th...
Thu, 28 Jun, 2018 at 1:50 PM
Why is the keypad not responsive? (Smart Mortise)
When the keypad light does not light up at all: This means that the battery for the Mortise is completely flat. If this happens when you are outside the...
Thu, 28 Jun, 2018 at 1:51 PM