Support & Help Portal

BLUETOOTH KEY, PIN-CODES 16

• How do I remove/delete a shared Bluetooth Key?
• What is a Master PIN code?
• Where can I view my Master PIN code?
• Can the Master PIN code be shorter?
• Does the Master PIN code expire?

See all 16 articles

PAIRING ISSUES 3

• Why is there no lock showing on my home page even though it's been paired to my account?
• How do I un-pair the Smart Lock Latch from my phone?
• How do I pair the Smart Lock Latch to my phone?

LOCK ISSUES: LOCKING THE LATCH 3

• How do I unlock my door if I accidentally locked it before pairing?
• How do I lock the door?
• How do I unlock my Smart Lock Latch via Bluetooth?

BATTERY 3

• How do I replace batteries on my lock?
• My batteries have completely run out and I am locked outside my house. What can I do?
• On average, how long does the batteries last?