Issues and Troubleshooting
My batteries have completely run out and I am locked outside my house. What can I do?
There are two solutions:1) Physical KeysPhysical keys are provided together with every Deadbolt 2S which ensures that you will still...
Recurring PIN codes: I can only seem to set the PIN on a daily basis. How can I set a weekly or a monthly one?
Currently, we do not support recurring PINs on a weekly/monthly basis.Article Number:IGB4IT1012File Type:General Public (GP)
I cannot find any answers to my issue. How can I contact support?
For further assistance, please drop us an email at [email protected]. Or call us atContact number:(Singapore) +65 3129 2464 (24 hours)(USA)...
I do not have my phone and keys with me. What can I do?
You can do either of the following:1. Log in to your igloohome account via another phone and access your account....
Why is the # sign flashing blue?
The # sign will flash blue when a Bluetooth signal is being registered with your Deadbolt 2S.This may mean 3...
I lost the keyhole cover; can I purchase spares?
We do not offer keyhold cover spares. However, do reach out to use at [email protected] to see how else we...
I have tried many times to pair but was unsuccessful. What do I do?
On the rare occasion that pairing is unsuccessful, here are some steps you can take:Try using a different mobile device...
How do I un-pair the Deadbolt 2S from my phone?
To remove the pairing from your lock to your phone, you will have to delete the lock from your igloohome...
Why is my Deadbolt 2S not showing on my home page even though it's been paired to my account?
If you paired our lock with an older version of the igloohome mobile app, you may find your lock missing...
I tried to pair another phone to the lock but it says that the lock is already paired. How can I add person to have access to the lock?
A single igloohome Deadbolt 2S can only be paired to one account.If you wish to allow the other party to...