Issues and Troubleshooting

What happens when the battery for the igloohome padlock runs out?

Out of battery? No worries! The padlock has a 9V jumpstart feature which will allow you to power your padlock...

I am having a hard time opening the battery cover. What do I do?

The padlock is designed to be unlocked first before you can access the battery. This is to ensure the security of...

I'm trying to test my Padlock but it doesn't unlock. What can I do?

Test with PIN codeEnsure that:You have entered the correct PIN codeEach key is being registered with a beepIf the PIN...

I am having problems with my Padlock and my questions cannot be found here. What can I do?

For assistance with your igloohome product, please drop us an email at support@igloohome.co. Article Number:IGP1IT1003File Type:General Public (GP)

My Padlock keeps beeping whenever I try to lock/unlock it. What is happening?

There are different indicators with beeps on the padlock.If the padlock produces 4 short beeps and flashes red 2 times,...

My batteries have completely run out and I am locked out of my place secured with the padlock. What can I do?

The Padlock has a 9V jump-start at the bottom of the lock. Holding a 9V battery to the jump-start will...

What happens if I lose my smartphone?

If you lose your smartphone, you can use another phone to login to your account to delete your lock from...