LOCK TROUBLESHOOT: PIN CODE & BLUETOOTH UNLOCK

Why isn't my Bluetooth unlock working?
There are a few reasons why Bluetooth unlock does not work You are not within the range of the lock for it to detect your phone's Bluetooth signal. E...
Thu, 28 Jun, 2018 at 10:26 AM
Why is the touchpad unresponsive?
There are a few reasons why the touchpad may be unresponsive: You may have activated security lockout mode. This happens when a PIN code has been incorrec...
Thu, 28 Jun, 2018 at 10:27 AM
Why can't I generate a permanent PIN code for my latch?
Earlier versions of the Latch model do not support Permanent PIN generation. Alternatively, you may create a 180 day-long Duration PIN. Contact us via http...
Thu, 28 Jun, 2018 at 10:28 AM
Why doesn't my Master PIN code work?
The Master PIN will always work. If not, it is possible that it may have been changed by another account user. Refresh the Lock Info page by pulling the scr...
Thu, 28 Jun, 2018 at 10:28 AM
Why doesn't my One-Time or Duration PIN code work?
There are a few reasons for this: The PIN code may have expired (for Duration and One-time PINs). You will have to generate a new PIN code. The lock can ...
Thu, 28 Jun, 2018 at 10:29 AM
Why do I get an error message when I try to reset my PIN codes?
Resetting the PIN codes is similar to pairing your lock. You can refer to the FAQ "Why do I get an error message when I try to pair my lock?" to t...
Thu, 28 Jun, 2018 at 10:30 AM
Is there a limit to how many Bluetooth Key I can generate?
There are no limits! Feel free to share them with your close friends and family to allow them easy access into your home.
Thu, 28 Jun, 2018 at 10:32 AM
I am creating a duration PIN code, and when I click on the button 'Now', the time reflected is not accurate. Why is this so?
Duration PIN codes can be created to the nearest hour. When you click on the button 'Now', it automatically inserts the nearest hour for you.
Thu, 28 Jun, 2018 at 10:32 AM