KEYBOX SETUP AND GENERAL FAQ

Where should I place my Keybox?
We advise that the Keybox be secured in a sheltered area. It is splash-resistant with IP54 certifications, but is not water-proof.
Wed, 1 Nov, 2017 at 5:20 PM
What kind of batteries can I use?
Please only use AAA alkaline batteries. If you are located in a temperate country, you may wish to use lithium batteries. However, do note that the batt...
Fri, 8 Jun, 2018 at 10:51 AM
How do I pair my Keybox?
Refer to this video for pairing your keybox.
Tue, 17 Jul, 2018 at 12:42 PM
How do I know if the batteries for my Keybox are running low?
When the battery life is below 20%, the LED light on the touchscreen changes to red breathing light instead of the usual steady blue light. You can also c...
Wed, 1 Nov, 2017 at 5:59 PM
My batteries have completely run out and I am locked out of my Keybox. What can I do?
The Keybox has a 9V jumpstart at the bottom of the front panel. Holding a 9V battery to the jumpstart will provide sufficient power to allow you to key in y...
Fri, 8 Jun, 2018 at 10:55 AM
What temperatures can the Keybox function under?
The Keybox has been tested for use in -30 degrees Celsius up to 65 degrees Celsius.
Tue, 17 Jul, 2018 at 1:16 PM
What security features does the Keybox have?
Decoy PIN code The Decoy PIN code feature allows you to key in up to 8 decoy digits before your actual PIN code to deter guessing of your PIN code. ...
Fri, 8 Jun, 2018 at 11:12 AM
How do I insert the batteries for my Keybox?
To replace the batteries for Keybox: Unlock the Keybox, locate the battery cover behind the front panel, then gently rotate the battery cover clockwise and ...
Fri, 8 Jun, 2018 at 11:14 AM
Do I need a strong internet connection or Bluetooth connection during pairing?
Yes, your phone requires a strong internet and Bluetooth connection during pairing with your Keybox, to ensure a smooth pairing process. The Keybox itself d...
Fri, 8 Jun, 2018 at 11:16 AM
Is the Keybox waterproof?
No, the Keybox is IP54 certified, which means that it is splash-resistant but is not water-proof. Therefore, please do not install your Keybox where it is e...
Fri, 8 Jun, 2018 at 11:16 AM