SECURITY FEATURES: ELECTRONIC & PHYSICAL SECURITY, BATTERY

Is there a security lockout mode (eg. when unwanted guests try to guess your PIN code by randomly pressing digits)?
Yes, if you enter an invalid PIN code 5 times, the SmartLock will automatically go into lockout mode. It will not accept any more codes and will only flicke...
Fri, 22 Jun, 2018 at 2:11 PM
Is the igloohome SmartLock tested for fire-safety?
Tests for fire-safety of the igloohome smart lock cannot be done independently of the fire-door it is installed on. We will be able to make an exception...
Fri, 22 Jun, 2018 at 2:48 PM
Can I get a part replacement?
Within the warranty period, parts will be replaced for free, inclusive of shipping (worldwide, except Singapore) or transport and labor costs (Singapore onl...
Fri, 22 Jun, 2018 at 2:17 PM
What if I accidentally lock myself out before pairing the lock?
Before pairing, the igloohome smart lock is in a factory-reset state, hence you can useĀ  The factory PIN is different for each model, you may refer to y...
Fri, 22 Jun, 2018 at 2:28 PM
How is the igloohome SmartLock powered?
Installed models run on 4 AA 1.5V Alkaline batteries, while the Keybox runs on 4 AAA 1.5V Alkaline batteries, with a battery life span of up to 9 months. We...
Fri, 22 Jun, 2018 at 2:48 PM
How do I know when the battery for the igloohome SmartLock is running out?
Each lock model has a different way of alerting the user to low battery status, you may check your product manual for more details. Also, whenever a Blueto...
Fri, 22 Jun, 2018 at 3:06 PM
What happens when the battery for the igloohome SmartLock runs out?
For installed models, the physical keys provided with your igloohome smart lock will allow you to gain access to your property when the battery runs out. T...
Fri, 22 Jun, 2018 at 3:07 PM
How do igloohome SmartLocks prevent hacking?
There are a few features of our lock that prevent hackers from gaining access to your property: Advanced AES encryption is used for our software to ensur...
Fri, 22 Jun, 2018 at 3:10 PM
I want to allow a trusted party to have admin control over the lock too. What can I do?
A single igloohome SmartLock can only be paired to one account. If you'd wish to allow the other party to perform admin control over the lock such...
Fri, 22 Jun, 2018 at 3:14 PM
Are igloohome locks vulnerable to Blueborne attacks?
Blueborne attacks specifically target iOS, Android, Linux and Windows. As igloohome locks are not running on these systems, they are not vulnerable to Blueb...
Fri, 22 Jun, 2018 at 3:14 PM