PAIRING TROUBLESHOOT

Why do I get an error message when I try to pair my lock?
If the lock has not been successfully paired, an error message will appear. Take note of the error message. There are a few reasons why you might face an e...
Thu, 28 Jun, 2018 at 10:24 AM
I have tried many times to pair but was unsuccessful. What do I do?
On the rare occasion that pairing is unsuccessful, here are some steps you can take: Try with a different mobile device, using the same username and passw...
Thu, 28 Jun, 2018 at 10:24 AM
Why is there no lock showing on my home page even though it's been paired to my account?
If you paired our lock with an older version of the igloohome mobile app, you may find your lock missing from the app when you update to the new version. Th...
Thu, 28 Jun, 2018 at 10:24 AM