OTHER ISSUES

I cannot find any answers to my issue. How can I contact support?
The igloohome support team can be reached at support@igloohome.co or +65 3159 1352.
Thu, 28 Jun, 2018 at 11:02 AM
I do not have my phone and keys with me. What can I do?
You can do either of the following: 1. Log in to your igloohome account via another phone and access your account. Following that, you can use Bluetoot...
Thu, 28 Jun, 2018 at 11:01 AM
I am an Airbnb host. How do I activate the synchronisation of my Deadbolt 02 with my Airbnb calendar?
Step 1: Connect to Airbnb account Open the igloohome app  Menu (top left hand corner) Click on profile picture (top left hand corner)  Click ‘Connect w...
Thu, 28 Jun, 2018 at 11:01 AM
How is Deadbolt 02 different from Deadbolt 01?
Deadbolt 02 consists of additional features with upgrades that made it an improvised lock model from Igloohome: 1. Privacy Lockout Mode: Activate this f...
Thu, 28 Jun, 2018 at 10:47 AM
I have changed to a new phone. How do I keep my existing PIN numbers?
Using your new phone, you may login with your account email and password on the igloohome mobile app. Important: Take note to logout from your old phone to...
Thu, 28 Jun, 2018 at 10:34 AM
I have lost my keys and my batteries have completely run out, how do I gain access to my property?
For the igloohome Deadbolt model, you may use the 9V jumpstart on the bottom to allow for PIN code access. For the igloohome Latch model, you may choose t...
Thu, 28 Jun, 2018 at 10:31 AM
I want to allow a trusted party to have admin control over my Deadbolt 02 too. What can I do?
A single igloohome Deadbolt 02 can only be paired to one account. If you wish to allow the other party to perform admin control over the lock such as cr...
Thu, 28 Jun, 2018 at 10:29 AM
How do I wake the keypad?
Place a palm or finger over the keypad, it will light up blue upon close proximity / touching of the keypad. Note: Do not worry if you accidentally press ...
Wed, 1 Nov, 2017 at 5:21 PM
Why is the # sign flashing green?
The # sign will flash green when a Bluetooth signal is being registered at the lock.  This may mean 3 things: 1. Someone is trying to Bluetooth Unlo...
Fri, 3 Nov, 2017 at 3:42 PM