On the rare occasion that pairing is unsuccessful, here are some steps you can take:

  • Try using a different mobile device with the same username and password


  • Update your phone’s Operating System to the latest version


  • Restart the Bluetooth and internet connection on your mobile device


  • Restart igloohome’s application on your mobile device


  • Ensure that right before you remove one battery for pairing, the touchpad stays awake


  • Ensure that during pairing mode (after 2 beeps), the touch pad stays awake


  • Switch to brand new batteries 


  • Try using 3G instead of WiFi


  • Ensure that the time sync on your phone is correct