The igloohome smart lock is usually on sleep mode to prolong battery life. Placing your palm on the lock will wake it up and prepare it for Bluetooth Unlock.
On newer models such as the Keybox, Deadbolt 02, and Mortise, you can do a Basic Unlock without having to touch the keypad. However, it may take a longer time for the lock to detect the Bluetooth signal. For the best unlocking experience, we recommend waking the keypad up before you unlock with Bluetooth.