If you encounter the error message: "We are unable to generate a PIN code for your lock. Please try again. If the problem persists, please reinitialize the lock or add the lock from the configuration menu again," you may be trying to generate a PIN or add a Bluetooth code.
- If the error persists, you can try to pair the lock again to your app by following instructions on pages 5 and 6 of the App Guide here. If the lock is still listed, first delete it by going to Set Up Menu > Manage Locks. Then click the trash icon and select the lock you wish to delete.
- After pairing your lock, to associate the lock with a home listing, go back to the previous page and check the name of the home you wish to list your lock under.
- The error may occur because you have used all 285 available PIN options. You can check the status by clicking the gear icon on the bottom right of the screen. The last listing will say how many PINs you have used. If you have used all available PINs, you can select "Clear PIN list," which will reset the lock and remove all generated PINs from lock (but the Master PIN will not change).
If these still do not work, please contact us at firstname.lastname@example.org.