If you encounter the error message: "We encountered a problem changing the name of the lock. Please check your network settings and try again," you may be trying to change the name of your lock.
- Please ensure that you are using a name that is not already associated with any other lock.
- Please ensure that you are connected to strong Wifi. You may wish to try restarting your router.
If these still do not work, please contact us at email@example.com.