If you encounter the error message: "We are unable to login. Please verify your account by clicking the link in your email and try again," you may be trying to log into your account immediately after registering.


Please check your email inbox/ junk folder for an email from igloohome with the subject line, "Welcome to igloohome." Open the email and click the link to verify your account. Then return to the app and try to log in again.


If you encounter the error message: "We are unable to login with the username/password. Please try again," you may be trying to log in to your account with an incorrect username, password, or both.

Please ensure that you have entered the correct username and password. Your username should be the full email address, e.g. yourname@gmail.com. 


If this still doesn't work, please contact us via https://www.igloohome.co/support/.