If you encounter the error message: "We are unable to change your password due to an error. Please try again," you may be trying to change your password in your Account information page.

  1. Please ensure that your password has at least 8 characters and that your passwords match in both boxes. You also may be using the current password. If so, try changing it to a new, different password.
  2. You can try resetting your password by logging out, selecting "Log in" from the home screen > Forgot password > enter email address > Reset password.

If you encounter the error message: "We are unable to change your name due to an error. Please try again" you may be trying to change your name in your Account information page.

  1. Please ensure that you have entered your first (given) name in the first box and your last name (surname) in the box below.
  2. Please ensure that you are connected to strong Wifi. You may wish to try restarting your router.

If you encounter the error message: "We are unable to change your mobile due to an error. Please try again," you may be trying to change your mobile phone number in your Account information page.

  1. Please ensure that you have entered your phone number correctly, with the correct country code if needed.
  2. Please ensure that you are connected to strong Wifi. You may wish to try restarting your router.


If these still do not work, please contact us via https://www.igloohome.co/support/.