If you encounter the error message: "Please try again," you may be trying to connect a home or delete a listing".


To connect to a lock,

  1. Go to Set Up Menu (after product selection)
  2. Choose to add a new lock to either a New Home or Existing Home(s). If it is a new home, you will need to set up a home listing by naming the home and selecting a city. 
  3. Pair the lock to your app by following instructions on pages 5 and 6 of the App Guide here
  4. After pairing your lock, to associate the lock with a home listing, go back to the previous page and check the name of the home you wish to list your lock under.


To delete a home listing, 

  1. Go to the Configuration > Manage Homes. 

To delete a lock listing, 

  1. Go to Configuration > Manage Locks. Then click the trash icon and select the home or lock you wish to delete. 
  2. You may want to refer to pages 7 and 8 of the App User Guide here


If these still do not work, please contact us via https://www.igloohome.co/support/.