If you encounter the error message: "Please try again," you may be trying to connect a home or delete a listing".
To connect to a lock,
- Go to Set Up Menu (after product selection)
- Choose to add a new lock to either a New Home or Existing Home(s). If it is a new home, you will need to set up a home listing by naming the home and selecting a city.
- Pair the lock to your app by following instructions on pages 5 and 6 of the App Guide here.
- After pairing your lock, to associate the lock with a home listing, go back to the previous page and check the name of the home you wish to list your lock under.
To delete a home listing,
- Go to the Configuration > Manage Homes.
To delete a lock listing,
- Go to Configuration > Manage Locks. Then click the trash icon and select the home or lock you wish to delete.
- You may want to refer to pages 7 and 8 of the App User Guide here.
If these still do not work, please contact us via https://www.igloohome.co/support/.