If you encounter the error message: "The email {your email} has already been registered," you may be trying to sign up for an account with an email address that you already have an account with.

  1. Please go back to the main menu and select "Login" and sign in with that email address rather than registering for a new account.
  2. If you have forgotten your password, please choose "Login" and select "Forgot Password" at the bottom. Enter your email address and follow the steps to reset your password. 


If this still does not work, please contact us via https://www.igloohome.co/support/.