If you encounter the error message: "We are unable to set an admin password for your lock. Please try again. If the problem persists, please reinitialize the lock or add the lock from the configuration menu again," you may be trying to set a Master PIN. First check if your Master PIN is 7-9 digits.


If the error persists, you can try to pair the lock again to your app by following instructions on pages 5 and 6 of the App Guide here. If the lock is still listed, first delete it by going to Configuration > Manage Locks. Then click the trash icon and select the lock you wish to delete.

After pairing your lock, to associate the lock with a home listing, go back to the previous page and check the name of the home you wish to list your lock under.


If these still do not work, please contact us via https://www.igloohome.co/support/.