If you encounter the error message: "We have encountered an error. Please check your network settings and try again," you may be trying to sign up for an account. If the error message also says, "If the problem persists, please reinitialize the lock or add the lock from the configuration menu again," then please see this article instead.


To solve this issue, check if you are connected to strong Wifi. If your phone indicates you are, try restarting your router. You can also try restarting the app, or turning your phone's Wifi off and on again. 


If you encounter the error message: "We have encountered an error. Please check your network settings and try again. If the problem persists, please reinitialize the lock or add the lock from the configuration menu again," you may be trying to log in, reset your password, pair your lock, regenerate a pin code, check-in an Airbnb guest early, or send an email to an Airbnb guest immediately. If your error message says, "We have encountered an error. Please check your network settings and try again," you may be trying to sign in, so please see this article instead.


  1. To solve these issues, check if you are connected to strong Wifi. If your phone indicates you are, try restarting your router. You can also try restarting the app, or turning your phone's Wifi off and on again.
  2. If the error still occurs, you can try to pair the lock again to your app by following instructions on pages 5 and 6 of the App Guide here. If the lock is still listed, first delete it by going to Configuration > Manage Locks. Then click the trash icon and select the lock you wish to delete.
  3. After pairing your lock, to associate the lock with a home listing, go back to the previous page and check the name of the home you wish to list your lock under.


If these still do not work, please contact us via https://www.igloohome.co/support/.