Support & Help Portal
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How do I Bluetooth Unlock from the app Home?
How do I add/remove a lock to favourites in the app Home?
How do I hide/display the locks in a home listing?
How do I unlock with my Bluetooth Key? (Guests)
How do I view the validity of the Bluetooth Key? (Guests)
How do I show/hide the Bluetooth key under the Visits menu? (Guests)
Why is the Bluetooth key missing from the Visits menu? (Guests)
How do I add a Bluetooth Key by scanning the QR code? (Guests)
RESERVATIONS MENU (AIRBNB CONNECT USERS ONLY)
How do I disconnect an igloohome home listing from an Airbnb listing?
How do I send an Early Check-in email?
How do I connect an igloohome home listing to an Airbnb listing?
How do I view reservations under my Airbnb listing?
How do I view the PIN codes that have been generated for my guest?
ACCOUNT SETTINGS MENU
How do I change my password/name/phone number for my igloohome account?
How do I change the language/vibration feedback for the igloohome app?
How do I contact support via the igloohome app?
How do I check my igloohome app version?
FAQ, LOGOUT MENU
How do I view FAQ in the app?
How do I logout of the igloohome app?
How do I login to the igloohome app?
How do I reset my igloohome account password?
How do I register for an igloohome account?
How do I change the language from the login page?
How do I add a new lock/home listing to my igloohome account?
How do I view and manage home listings?
How do I change the region of a home listing?
How do I change the check-in and check-out time for an Airbnb listing?
How do I connect an igloohome listing to an Airbnb listing?
See all 8 articles
BLUETOOTH KEY TAB
How do I create and share a Bluetooth Key?
How do I remove/delete a shared Bluetooth Key?
Is there a limit to the number of Bluetooth Key that I can generate?
How do I view Lock Status?
How can I check on the app when the batteries are due to be changed?
How do I keep the battery status on the app updated?
How do I update logs from Status tab?
How do I sync lock time?
See all 9 articles
Can I disable igloohome app push notifications?
Are there igloohome app push notifications when someone enters my house/property?
LOCK INFO TAB
How do I unlock with Bluetooth Master Key from Lock Info page? (Basic Unlock)
How do I access Lock Info page on the igloohome app?
How do I view/filter/update activity logs?
What do access logs on the igloohome mobile app show?