Support & Help Portal
Enter your search term here...
New support ticket
Check ticket status
What can the igloohome SmartLock do?
Does the igloohome SmartLock require internet connection?
Do I get real-time notifications when my igloohome SmartLock is unlocked?
Do I need internet and Bluetooth on my phone during pairing?
Do I need Bluetooth on my phone during pairing?
How many mobile devices can I pair with one igloohome smart lock?
How many locks can be paired with one device?
How does PIN code unlock work?
Can I change the length of my Master PIN code?
If I change my Master Pin, what happens to the current active PIN codes?
I am a guest. How do I unlock the door?
Can I change the length of my generated PIN code?
See all 19 articles
What is a Bluetooth Key?
How close do I have to be for the door to Bluetooth Unlock?
Does Bluetooth Unlock drain my phone's battery?
Tips on how to create bluetooth keys
Why do I have to place my palm over the igloohome smart lock for it to Bluetooth Unlock?
How do I lock my door electronically?
How do I lock my door manually?
Is there an auto-lock/ timer re-lock feature on the igloohome smart lock?
Can I disable the auto-lock/ timed re-lock feature on the igloohome SmartLock?
MOBILE APP MAIN FEATURES
Does the igloohome app log out after a period of time?
What languages are available on the igloohome mobile app?
How many people can use the same igloohome account?
If I change the password on one account, does it revoke access to other users of the same account?
If I change any setting on one account, is the change reflected to other users of the same account?
See all 12 articles
INSTALLATIONS: DOOR COMPATIBILITY, SCHEDULING
If I am still unsure of whether the lock can be installed on my door, who should I contact?
Can I install the igloohome SmartLock as an additional lock on my door?
Can I replace an existing door lock with the igloohome smart lock?
Can I install the igloohome SmartLock outdoors?
Is there a version of the lock that is suitable for left-handed doors?
See all 11 articles
SECURITY FEATURES: ELECTRONIC & PHYSICAL SECURITY, BATTERY
Can I use rechargeable batteries?
What happens to the igloohome SmartLock during a power trip (ie. electrical blackout)?
What if the front panel of the igloohome smart lock is smashed in?
What happens if I lose my physical key?
Is the igloohome SmartLock water-resistant?
See all 23 articles
WARRANTY & RETURNS
If I bought my igloohome SmartLock from a re seller, who should I approach for warranty issues?
I have purchased the igloohome smart lock but now have changed my mind. Can I get a refund?
How can I get a refund?
Does the igloohome smart lock come with warranty?
What does the warranty cover?
I do not have my phone and keys with me. What can I do?
I cannot find any answers to my issue. How can I contact support?